TNC STANDARD POLICY
TNC strongly recommends vectorized art-work. All fonts/ typefaces must be outlined in a vector format. All changes to art-work MUST be done in writing. Verbal changes to art-work and art proofs are not acceptable. We cannot 100% guarantee an exact PMS match for your order due to the printing process. We’ll do our best to make it as precise as possible. We offer free virtual art-work on most items unless otherwise notified in writing.
We’ll do our best to ship the exact number of products, however unless specified in advance on the PO we reserve the right to ship up to 5% over or under a bill, accordingly.
Our standard payment terms are 50% deposit due upon placement of order, and balance due once the product-goods arrive in our warehouse (Carson, California). We accept company checks and bank transfers; however, the customer is responsible for all credit card processing fees. We are NOT responsible for delays on your order due to payment issues.
All of the pricing quoted are FOB Carson, CA unless otherwise noted.
We will not be held responsible for delays in shipping for reasons out of our control. This includes, but not limited to natural disaster, labor strikes, port delays, US custom exams etc.
The customer is responsible for all materials, setups, preproduction samples, labor, or other expenses incurred from the original date of order to written cancelation.
Changes to Order
Any change(s) on an order MUST be sent via e-mail. We will do our best to accommodate changes to orders, however, based on the status of the order we may or may NOT be able to make the requested changes.
Most of TNC's product samples are free. We only need a UPS or FedEx number to ship the samples. Preproduction sample cost is determined on a per-project basis.
No returns of product will be accepted without prior confirmation from TNC. If there is a problem, TNC MUST be notified within five (5) calendar business days.